Handling Damaged Items, Partial Refund Requests & Return Windows Without Leaving Your Inbox
Quote your exact return window every time and compute full refunds directly from Shopify's suggestedRefund API.
Never Invent Return Labels or Promo Codes
When a customer reports a cracked mug or asks how to return a jacket, ungrounded auto-responders frequently invent 'free prepaid return labels' or 'immediate free replacements' that your store does not offer. Zactar quotes only the `returnWindowDays`, `returnPolicy`, and `damagedItemPolicy` you have explicitly saved in your store settings.
Server-Calculated Refunds via Shopify GraphQL
When you click Refund in the Zactar sidebar, the refund amount is never trusted from the browser DOM. Zactar queries Shopify's `suggestedRefund` GraphQL endpoint and executes `refundCreate` only when a verified refund transaction exists, giving you the speed of traditional helpdesks at a flat $19/month instead of $300+/month.
More Shopify Support Playbooks
- How to Handle Stalled Carrier Tracking & 'Where Is My Order?' (WISMO) in Your Inbox
- Preventing Costly Order Cancellation & Address Change Race Conditions on Shopify
- How to Run Shopify Customer Support in Your Existing Email Inbox Without Per-Resolution Fees
- When Shopify Customers Email From a Different Address: Safe Order Lookup & PII Verification
- Handling Split Shipments, Backorders & Partially Fulfilled Shopify Orders in Your Inbox